Returns and Warranties

Product Warranties

RMA Requests

If you are a Products customer who uses a Beacon EmbeddedWorks SOM, Card Engine, development kit, etc., please refer to the Products section below. If you are a Manufacturing customer who uses Beacon EmbeddedWorks to manufacture your product, please refer to the Manufacturing section below.

RMA Request Form

Products RMA Request Process

Before Submitting Your Request

  • Please check our support pages and the available Product Change Notification (PCN) documents for each affected product. The PCNs contain a wealth of information including currently known design and production issues.
  • If you are returning any portion of a development kit, please contact our technical support team to make sure there is no available fix that could alleviate the need to return the product. Our technical support team can be contacted through the Development Kit RMA Question web page.

Products Purchased from Distribution

  • If you purchased your Beacon EmbeddedWorks product from a Distributor Partner, please contact your Distributor Salesperson to request an RMA.

Products Purchased Directly from Beacon EmbeddedWorks

  • If you purchased your Beacon EmbeddedWorks product from Beacon EmbeddedWorks, please complete the RMA Request Form using these instructions as a guide.
  • Beacon EmbeddedWorks will respond to RMA requests within one business day. If your request is approved, Beacon EmbeddedWorks will email a return materials authorization number, instructions on how to return the product, and a shipping label. If your RMA request is declined, you will receive a detailed explanation via email.
  • All RMA numbers are valid for 30 days. If you do not return the authorized product to Beacon EmbeddedWorkds within 30 days, a new RMA request form will need to be completed and submitted to Beacon EmbeddedWorks for approval. To expedite the RMA process, please return your product(s) to Beacon EmbeddedWorks only after you have received an RMA number and shipping label.
RMA Request Form

Manufacturing RMA Request Process

  • To submit a request for RMA, please complete the RMA Request Form using these instructions as a guide.
  • Beacon EmbeddedWorks will respond to RMA requests within one business day. If your request is approved, Beacon EmbeddedWorks will email a return materials authorization number, instructions on how to return the product, and a shipping label. If your RMA request is declined, you will receive a detailed explanation via email.
  • All RMA numbers are valid for 30 days. If you do not return the authorized product back to Beacon EmbeddedWorks within 30 days, a new RMA request form will need to be completed and submitted to Beacon EmbeddedWorks for approval. To expedite the RMA process, please return your product(s) to Beacon EmbeddedWorks only after you have received an RMA number and shipping label.
RMA Request Form

Visit the embedded products support site!

A repository of documents, software, and technical information for all of our embedded products.

Support Site